Your personal information
is safe with us

kr999 places the highest importance on the privacy of its users' personal information. This privacy policy explains what information we collect, why we collect it, how we use it, and what measures we take to protect your data. This policy applies to all services on our website and platform.

kr999 collects various categories of information from its members. This information comes from two main sources — what the user provides directly, and what is collected automatically while using the platform.

1.1 User-Provided Information

The following information may be collected during account registration and use of our services:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Payment-related information (bKash, Nagad, or Rocket account number)
• Documents required for identity verification (national ID card or equivalent)
• Information provided when contacting our support centre

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser information and operating system
• Session duration and navigation patterns
• Login times, game history, and transaction records
• Cookies and similar tracking data

kr999 collects and processes user data only for specific and legitimate purposes. Information is not used for any purpose beyond those stated.

kr999 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain specific circumstances:

3.1 Service Provider Partners

We may need to work with selected and trusted third parties for payment processing, identity verification, and technical services. These partners are obligated to use information only for the designated purpose and ensure a level of protection equivalent to this privacy policy.

3.2 Legal Obligations

kr999 complies with any requirement to disclose information under a court order, a regulatory authority's request, or applicable law. In such cases, only the minimum necessary information is shared.

3.3 Platform Security

Relevant information may be shared with the concerned authorities for the purpose of detecting fraud, preventing money laundering, and maintaining platform security.

kr999 applies multiple layers of security to keep your personal and financial information protected.

4.1 Technical Security

• SSL Encryption: All data transfers on our website and platform are protected by SSL/TLS encryption.
• Data Encryption: Sensitive stored data is encrypted using strong encryption algorithms.
• Firewall & Intrusion Detection Systems: Advanced network security is in place to prevent unauthorised access.
• Two-Factor Authentication: A two-factor authentication (2FA) option is available for additional account security.

4.2 Organisational Security

• Only authorised staff have access to information on a need-to-know basis.
• All staff are trained on privacy policy compliance.
• Regular security audits are conducted.
• A rapid response plan is in place in the event of any data security breach.

Cookies are small text files stored in your browser. kr999 uses cookies on the platform to improve your experience and ensure the platform functions correctly.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and run the platform's core functions.
• Functional Cookies: Used to remember language preferences and other personalised settings.
• Analytics Cookies: Collect data to understand how users interact with the platform and to improve services.

5.2 Cookie Controls

You can control or reject cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work correctly.

kr999 retains user data only for as long as necessary. The following factors are considered when determining the retention period:

• All information is retained for as long as the account remains active.
• After an account is closed, certain information may be retained for a period due to legal obligations.
• Financial transaction records are retained for the required period in accordance with legal requirements.
• Once the retention period ends, data is securely deleted or anonymised.

Every user of the kr999 platform has the following rights regarding their personal information:

To exercise any of these rights, please contact our support team. We will process your request as quickly as possible. However, due to legal obligations, it may not be possible to delete or transfer certain information.

kr999 is a 21+ platform and is intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

If we are informed that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian believes their child has registered on our platform, please notify our support team immediately.

In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases, kr999 ensures that:

• The receiving country or organisation maintains adequate security measures.
• A data protection agreement equivalent to this privacy policy remains in effect.
• Only information that is strictly necessary for operating the service is transferred.

kr999 may update this privacy policy from time to time. Users will be notified of any significant changes via email or through the platform. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

The current version of this policy will always be available on this page. We recommend visiting this page regularly to stay informed about any updates.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We will get back to you as soon as possible.